Customers are telling us that the combination of Tera Consulting and ServiceNow provides two critical pieces needed for IT transformation — service management/delivery and cloud management/brokering. The integration of the two provides a solution that includes an agile, self-service interface to requesting IT resources on any major cloud platform (public or private); business workflow approvals using company directories; automated provisioning and orchestration; monitoring and alerting and auditing; cost and usage tracking and chargeback; and ops-friendly controls — all recorded and accessible from a centralized configuration management database (CMDB). Effectively, this gives enterprise IT visibility and governance across all major cloud systems it uses today.

Using ServiceNow Tera Consulting can develop a platform to deliver one-click self-service provisioning of resources across multiple cloud environments from a single interface. Allocation of all resources — servers, storage, networking, web services, etc. — are approved through standard workflows and registered as assets in ServiceNow’s CMDB, providing global visibility and auditing. Notifications are sent when the resources are de-provisioned.